
Matt Jacob
Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.
89 people found this review helpful
Personify Health, Inc.
29 August 2024
Hello and thank you for your review!
Our Support team can provide the best assistance on your inquiry further. Feel free to contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Melvin Mullings
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I love this app, but for some reason lately it will randomly have problems syncing with Samsung health and I can't get it to reconnect. I literally have to uninstall and then reinstall the app to get it to sync up again. This has been a daily thing starting this week. I don't know if some update broke the app, but changed my review to 1 star until its fixed.
Personify Health, Inc.
26 April 2024
We would appreciate if you could contact our Support team, so we can address your inquiry in further detail. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Janinder Jassal
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It's good but I'm only using it as my company made an account on it. Otherwise i don't think I'd use an app that forces you to change passwords so often and with suck stringent checks as them. Use a better way to build secure app guys, I can't use a password I used 4 years back? How many password do I have to remember? Another password expired. Reducing the rating to 1star. Why can't you implement 2FA? I'm out of passwords that I can remember.
Personify Health, Inc.
29 October 2025
Could you please reach out to our Support team so we can address your inquiry in further detail? You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!