Hi, We're sorry for your inconvenience.
It is difficult to provide guidance based on the information you shared. We will help you if you share detailed information, including the type of previous device you are currently using (OS/model name), screenshots of the problem situation, and problem app, by mail (sswitch.cs@samsung.com).
Thank you.
Hi, We're sorry for your inconvenience.
Please take action by following the path below.
1. Delete the SmartSwitch app installed on your phone
2. Settings â Accounts and Backup â Smart Switch menu or download the SmartSwitch app through the Galaxy Store
For additional inquiries, please contact us by email (sswitch.cs@samsung.com).
Thank you.
Hi, Smart Switch is an application that allows you to transfer data from your old device to your new Galaxy device. Is it correct to use Samsung Smart Switch?
For inquiries, you can contact us through the Samsung Members app or visit the nearest service center for assistance.Thank you.